---
title: SaaScend Customer Success Story - Miles Prowse
description: Hear how SaaScend customer, Miles Prowse, was able to increase his time spent on coaching and solving prospect challenges after working with SaaScend.
---

[![SaaScend_FullLogo_1000px (1)](https://resources.saascend.com/hs-fs/hubfs/SaaScend_FullLogo_1000px%20(1).png?width=1000&height=300&name=SaaScend_FullLogo_1000px%20(1).png "SaaScend_FullLogo_1000px (1)")](https://www.saascend.com/)

###### CUSTOMER TESTIMONIAL

## Free Up Your Time & Double Your Output

### Our Customers

![Blue-Board-Logo-Gradient-1](https://resources.saascend.com/hubfs/Blue-Board-Logo-Gradient-1.png "Blue-Board-Logo-Gradient-1")

![Merit-Logo-Gradient-1](https://resources.saascend.com/hubfs/Merit-Logo-Gradient-1.png "Merit-Logo-Gradient-1")

![LeanTaaS-Logo-Gradient-1](https://resources.saascend.com/hubfs/LeanTaaS-Logo-Gradient-1.png "LeanTaaS-Logo-Gradient-1")

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![DefinedAI-Logo-Gradient](https://resources.saascend.com/hubfs/DefinedAI-Logo-Gradient.png "DefinedAI-Logo-Gradient")

![Lawyaw-Logo-Gradient-1](https://resources.saascend.com/hubfs/Lawyaw-Logo-Gradient-1.png "Lawyaw-Logo-Gradient-1")

## Customer Success—The Journey to Revenue Growth

 

![Icon-Backgrounds3](https://resources.saascend.com/hs-fs/hubfs/Icon-Backgrounds3.png?width=200&height=200&name=Icon-Backgrounds3.png "Icon-Backgrounds3")

![Icon-Backgrounds2](https://resources.saascend.com/hs-fs/hubfs/Icon-Backgrounds2.png?width=200&height=200&name=Icon-Backgrounds2.png "Icon-Backgrounds2")

![Icon-Backgrounds1](https://resources.saascend.com/hs-fs/hubfs/Icon-Backgrounds1.png?width=200&height=200&name=Icon-Backgrounds1.png "Icon-Backgrounds1")

#### Challenge

A method was needed for qualifying prospects, to act as a gatekeeper for inbound leads. During the sales process, the team needed automated mechanisms in place to help standardize and expedite time consuming tasks.

#### Solution

SaaScend worked with Miles and the team to configure the lead qualification system, automatically rating prospects in alignment with their ICP. They also implemented lifecycle stage tracking and opportunity automation for the sales process.

#### Result

The team went from a 9:1 close rate to about a 4:1 close rate. Having the right conversations with the right prospects and an optimized sales process in place, the team was able to double their output and have "better deals and fewer conversations."

[Download Success Story](https://resources.saascend.com/miles-prowse-testimonial)

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